Returns Policy

Special Order Products are expressly excluded from the terms of this Returns Policy and are unable to be returned in any circumstances. Otherwise, if Data Centre Shop agrees to accept the return of any Products or agrees to repair Products that are out of warranty or Products that have not been purchased from Data Centre Shop, the customer will need to send them in their original packaging, in addition to accompanying them with a copy of the relevant sales invoice and an RMA number as previously advised by Data Centre Shop’s customer service department. At its discretion, in the event that a returned Product is in short supply with the suppliers or has been discontinued, Data Centre Shop may replace it with a similar Product, or credit the returned Product at either the original purchase price or the then current list price – whichever is lower.

Data Centre Shop shall be notified by Customers within 5 working days of any Product damages or delivery discrepancies. If a returns number (RMA) is issued by Data Centre Shop, Customers must return Products to Data Centre Shop within 5 working days of the date thereof. In the event that the manufacturer’s seal of the damaged Product(s) is broken or compromised, Data Centre Shop reserves the right to refuse the damaged Products’ return.

If Data Centre Shop has agreed to repair or replace Products (or any parts thereof), Data Centre Shop is irrevocably authorised by the Customer to provide such replacements or undertake such repairs as shall place the Products in proper working order.

No liability shall be accepted by Data Centre Shop for any damage to or loss in transit to Products that are returned to it.

No stock rotation rights (or sale or return rights) are offered by Data Centre Shop, and nor shall the Customer have any expectation of such rights being granted. If an agreement has been reached with Data Centre Shop to accept the return of Products, unless it is for the purpose of carrying out any repair or replacement, the Customer must return products at their expense, in a clean resalable condition and in their original packaging, and will be subject to a re-stocking fee at Data Centre Shop’s discretion, failing which, Data Centre Shop will refuse to accept the same and liability shall remain with the Customer for the price thereof. Such returned Products will be credited either the price invoiced or the then current price – whichever is lower.

The Customer agrees to comply with Data Centre Shop’s returns process and terms when returning any Product to Data Centre Shop.